Dreams Natura Resort & Spa Puerto Morelos, Puerto Morelos ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Sm 31 Mz 03 Lote 101-21 Km 332 Carretera Cancun - Tulum, Puerto Morelos, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Junior Suite

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Junior Suite

Max:

3 persons

52 m²

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Puerto Morelos 6.7 mi

Airports

Cancun (CUN) 10.4 mi

Isla Mujeres (ISJ) 27.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Birthday Bliss!

“The chef group adopt program truly blew me away. They created a personalized birthday dinner that catered to our dietary needs, making the evening lovely.” view full review

Spacious Comfort

“I loved the spacious rooms which were spotlessly clean and very comfortable. It made settling in and relaxing a breeze!” view full review

Relaxing Retreat

“The spa was absolutely stunning, and the quality of the services was great. It was the perfect place to unwind during our stay.” view full review

Great Gym Space

“The gym was adequately equipped to help burn off those extra vacation calories, with sufficient space and helpful machines.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Allergy-free rooms
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Snorkeling
Tennis court
Pool tables
Table tennis
Yoga class
Sports trainer
Aerobics

Services

Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Spa & wellness center
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Full body massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Sm 31 Mz 03 Lote 101-21 Km 332 Carretera Cancun - Tulum, Puerto Morelos, Mexico, 77500

Map view

Sm 31 Mz 03 Lote 101-21 Km 332 Carretera Cancun - Tulum, Puerto Morelos, Mexico, 77500

City landmarks

Petempich Bay

1.8 mi

Unnamed Road

The Kay Club

1.9 mi

Puerto Morelos National Marine Park

2.5 mi

Beach

Snorkeling Adventure

2.9 mi

Beach

Bahia Petempich

3.0 mi

Carr. Cancun - Tulum

Piston Pueblo

3.8 mi

Bahia Petempich Beach

48.3 mi

Restaurants

Armadillo

3100 ft

Carretera Federal 307 Cancun-Playa del Carmen

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

Friendly staff

Attentive service

Cleanliness concerns

Lack of room privacy

7.2/10

Very good

Rooms

7.0

Location

6.0

Service

9.0

Dining

7.0

Catherine

United States of America, April 2024

7.0/10

The hotel rooms were spacious with a great view, yet cleanliness could be improved. Housekeeping staff was attentive, but the lack of privacy in some rooms was a downside. Overall, a decent stay with room for improvement.

Rooms

7.0

The rooms are very spacious with a great view, but cleanliness, especially regarding semi-dead roaches, was a letdown. The proximity of balconies took away some privacy.

Service

9.0

The service was exceptional from check-in to check-out. Staff members were attentive and helpful in various aspects of our stay.

Location

6.0

The property felt safe with gate checks, but the location was not ideal for those seeking Cancun's pristine turquoise waters. Some areas like the a la carte restaurants and premium pool access could use enhancement.

Dining

7.0

Although breakfast was great, the variety in other meals was lacking. The Italian restaurant stood out positively.

Facilities

6.0

The facilities met basic needs but could benefit from updates.

Jennifer

United States of America, August 2023

7.4/10

I had a mixed experience at the hotel. While the rooms were very nice and had everything we needed, the cleanliness was a bit of a concern due to finding semi-dead roaches in our room. Unfortunately, our balcony provided no privacy as it faced directly onto another balcony in a corner location.

Rooms

7.0

The rooms were very nice and had everything we need, but cleanliness was an issue with semi-dead roaches in our room.

Service

9.0

The service was top-notch. The staff was very friendly, welcoming us from check-in to check-out, and they were super efficient and helpful.

Location

6.0

The property felt safe with two gate checks to enter the resort, but the small size of the pool and the distance to XPLORE Adventure park, about 50 minutes away, were minor drawbacks.

Dining

7.0

The dining experience was okay; breakfast was great, but for lunch and dinner, it's better to explore other restaurants. The homemade rolls were a nice touch.

Facilities

8.0

The facilities were good, with attentive restaurant staff and a variety of services offered like room service, car hire, and tours/ticket assistance.

Friendly staff

Cleanliness concerns